Why we specialize in healthcare.
A general IT provider can keep your email running. A healthcare-focused partner keeps your practice defensible, your patients' data safe, and your compliance posture audit-ready.
Syntric was built specifically for independent, owner-operated healthcare practices, the kind that haven't been absorbed by a hospital system, don't have a full-time IT director, and need an outsourced partner that can actually speak HIPAA fluently.
Our primary focus is independent primary care and family practice, where the combination of EHR reliance, HIPAA exposure, and small staff size makes the right IT partnership especially consequential. But we also work with practices that share the same profile:
- Dental practices, including multi-operatory offices running Dentrix, Eaglesoft, or Open Dental.
- Behavioral health and therapy practices, solo and small-group practices running SimplePractice, TherapyNotes, or similar.
- Specialty clinics, dermatology, orthopedics, ENT, ophthalmology, and others.
- Chiropractic and physical therapy practices, small and mid-sized PT/chiro offices.
If you're an independent practice in metro Atlanta that handles PHI, the principles we apply are the same: the Microsoft BAA must be in place, technical safeguards have to be documented, and the partner managing your systems has to be willing to sign a Business Associate Agreement without flinching.
Things a generalist misses.
- The Microsoft BAA. Microsoft offers a Business Associate Agreement for qualifying Microsoft 365 plans, but it has to be explicitly accepted by your tenant admin. Most small practices are running M365 without it.
- Audit logging retention. HIPAA requires you to be able to produce access logs if asked. Default M365 logging retention is often shorter than what you'll want during a real investigation.
- Conditional Access and MFA. MFA on email isn't enough. Conditional Access policies that restrict where and how PHI-containing systems can be accessed is the modern standard.
- Backup strategy that survives ransomware. A backup that the ransomware can also encrypt is not a backup. Immutable, off-site, tested restore, that's the baseline.
- Documentation the OCR will accept. If you ever face a HIPAA audit, your technical safeguards need to be documented, dated, and attributable. Verbal "yes, we do that" doesn't cut it.
- A signed BAA that's actually legally useful. A generic template your old IT guy found online and signed is often missing key provisions. Ours is purpose-built for the MSP relationship.
Five commitments, every engagement.
Signed BAA
Every engagement includes a signed Business Associate Agreement before we touch a system. No exceptions, no upsells.
HIPAA-aligned M365
Your Microsoft 365 tenant gets configured to healthcare standards: Microsoft BAA, MFA, Conditional Access, audit retention.
Documented safeguards
Written documentation of the technical safeguards we implement, the kind you can hand to an auditor.
Fast breach response
Incident and breach reporting within the HIPAA-required window. We don't hope nothing goes wrong, we plan for it.
Ready for an IT partner who actually understands healthcare?
A 20-minute HIPAA IT review is free, confidential, and pressure-free.
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